Application Support Technical Lead Specialist

Location: McLean, VA


Production Support 

  • Employ extensive professional experience and creativity to resolve complex technical problems.
  • Engage with business users, application owners, vendors, and other affected parties during incident resolution.
  • Perform root cause analysis for incidents. 
  • Conduct impact analysis for infrastructure and application upgrades.
  • Act as liaison between the business and technical support teams. 
  • Assist with application system password management (for PW Management team).
  • Code Scripts to perform Data Correction Utilities (for a subset of applications). 
  • Perform analysis to resolve application data issues.
  • Code JILs (Job Information Language) for scheduling and running jobs with Autosys (for a subset of applications).
  • Document lessons learned, and ensure knowledge database is maintained. 
  • Provide 24x7 coverage to supported applications.
  • Perform other tasks as assigned.

Implement Change 

  • Partner with Engineering and Architecture Services to implement latest technologies.
  • Support incident and problem management processes.
  • Apply broad technical knowledge and skills to analyze, develop, create and implement process improvements, trouble shooting, and operational support.
  • Collaborate with Release Management on major upgrades & rollout of new applications
  • Adapt to rapidly growing and changing environment, while working under pressure.
  • Serve as a champion for change.
  • Leadership
  • Provide technical leadership to the team.
  • Function as a technical team leader by providing direction, and keeping teams on track to provide application support and resolution within established SLAs, 
  • Assign tasks to team members and review their work.
  • Provide training and coaching to fellow team members. 
  • Mentor other team members on best practices and past experiences.
     

Qualifications

  • Bachelor’s degree in Engineering, Computer Science, Information Technology, related field or equivalent work experience.
  • 10+ years of relevant industry experience, financial services experience preferred.
  • 10+ years of application development or support coupled with infrastructure experience.
  • 10+ years of collective experience (and very strong knowledge) with databases (Sybase, DB2, SQL Server, Oracle, Postgres, NoSQL) and security (firewall, AD, TAM, LDAP, certificate).
  • 10+ years of strong support skills in Oracle Fusion Middleware Stack and middleware technologies (WebLogic, webMethods, Apache, Tomcat, MQ, IIS, etc.) in UNIX/Linux and/or Windows environment.
  • Typically has 7-10+ years of hands on experience with scripting language: UNIX Shell, Perl, Python or similar leveraging complimenting automation tooling.
  • Typically has 7-10+ years of strong experience in troubleshooting Unix/Linux, Networks, Firewall, Authentication, Security, DNS, GTM/LTM
  • Typically has 7-10+ years of hands on experience with job automation tools like Autosys or BladeLogic and monitoring tools like SiteScope, Spectrum, etc.
  • Cloud experience working with one or more of the following Amazon Web Services (AWS) Cloud services: EC2, EMR, ECS, S3, SNS, SQS, Cloud Formation, Cloud watch, Lambda
  • Hands-on experiences for Data Management, Big Data, and Data Warehousing
  • At least 3 - 5+ years of experience with Agile, Kanban, or Scrum methodologies
  • 3+ years of experience on Log monitoring tools like LogLogic, Splunk, Kibana or similar tools.
  • Sound Proficiency with Java based technologies.
  • Knowledge of Java, JEE, JSF, JPA, JSP, Web Services, XML, JDBC, SQL, OOA and OOD Concepts.
  • Strong organizational skills, ability to multitask, and ability to set priorities.
  • Data analysis, decision making, problem solving skills, and able to drive incidents to resolution.
  • Sound interpersonal skills, with the ability to work independently and within a team.  
  • Demonstrated high level of motivation, confidence, integrity, and responsibility.
  • Must be organized, detail-oriented, deadline-driven, and able to handle multiple responsibilities in a fast-paced environment.

Key to success in this role 

  • Ability to technically lead major incidents and be able to troubleshoot & help resolve incidents.
  • Hands-on experience with Remedy or ServiceNow.
  • Knowledge of technologies like DataStage, Informatica.
  • Experience in the financial industry, and associated operational processes and related data.
  • Mainframe and MVS knowledge or experience.
  • Experience with build automation tools (Jenkins, Hudson, Bamboo, etc.). 
  • Strong organizational skills and the ability to multitask.
  • Strong decision making and problem-solving skills.
  • Experience with project delivery.
  • Sound interpersonal and team building skills.
  • Knowledge of ITIL concepts.
  • Incident Management and Problem Management experience.
  • While not a “people manager”, must have leadership skills…. Influence decisions