Infrastructure Engineer Assoc

Location: McLean, VA

Win10 VDI Support Agent:

Level 3 VDI support, interact with customers to resolve issues, work ticket queue.
Min 2 exp supporting VMWare Win10 VDI

•• Experience in:
• Working the ticket queue
• Win10 VDI related Issue Resolution
• Technical Skills: VMware Horizon, DEM/UEM and AppVolumes
• Support Non-persistent Win10 VDI environment that incorporates writable volumes and AppVolumes
• Prod and Non-prod Win10 VDI environment

• Excellent communication and analytical skills. Can interface between business and technical teams