Remote - IT Support Specialist III (Production Support(L2 support)

Location: Remote, VA


Job description/ Responsibilities - 
o Provide Production Support(L2 support) for EDI/DW/Legal & Compliance applications
o Perform shakeout execution, release/deployment support troubleshoot issues and communicate effectively. Follow-up on root cause analysis.
o Manage incident and Change Management activities along with partnering with Dev teams and other project stakeholders
o Production support background. AWS app support experience and batch support(Autosys and UNIX)
o Participate on the 24/7 on-call rotation.

Education/Experience:
• Bachelor's degree in computer programming or equivalent training required.
• 4-6 years of support experience required.(AWS,Unix and Autosys)
• Strong verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
• Work well within a team

Top 3 skills:
• AWS  
• Unix
• Autosys

Preferred, Not required:
• Informatica and Tibco BW.