Business Operations Associate

Location: McLean, VA

• Coordination and administration of activities to support the Business Management, Manager
• Use data (i.e. KPIs, SLAs, etc) to help advise on changes, best practices, and standardization of processes
• Coordination activities with internal and/or external customers
• Provide support to individual executives/leadership team as needed
• Understanding and creating thoughtful presentations for all levels of reporting – aesthetics matter
• Responsible for researching, compiling, and maintaining special reports, presentations, contact details, organizational changes, etc.
• Responsible for multiple communication tasks – specifically the development of a communication strategy
• Ability to assist in financial planning and tracking
• Assist in SharePoint and collaboration services for the organization – redefining and implementing
• Assisting in driving Town Halls and other key events within the team to increase employee morale
• Assisting in driving the Training needs/plans/follow-ups with the organization to ensure that we are meeting FHFA standards
• Ability to multi-task and pivot as needed
• Special projects designated by the head of the organization or the Business Manager
• Ability to drive urgency and meet deliverable dates
• Tracking and detailed follow-ups on organizational actions
• Running weekly meetings to drive collaboration with our Enterprise teams
• Ability to document meeting minutes and actions in a detailed manner

The Ideal Candidate:
• Will have excellent communication, and organizational skills
• Will have the ability to drive and pivot as needed
• Will have an understanding that this role is evolving and will involve having to wear multiple hats of engagement at various levels of the organization
• Have worked in an environment where confidentiality is important
• Articulate and thorough, showing attention to detail – this is key
• Ability to be resilient and adaptable
• Ability to work independently and/or as part of a team
• Proactive, demonstrating initiative and anticipates needs