8126 - Incident Manager / Application Support Analyst
Location: Reston, VA
6+ years of experience as an Incident manager handling incidents, changes and problems in a 24/7 production environment
6+ years of experience with IT Infrastructure and applications is required.
Experience and confidence working with all levels of management, acting as the liaison and central point of contact for production issues.
Ability to occasionally work on nights and weekends if and when major incidents occur.
Hands on experience with Service-Now, Remedy, or other ticketing tools is required.
Excellent written and verbal skills. Able to quickly and concisely communicate with senior management on technical issues in non-technical terms and to run large conference calls during Incident calls with a wide range of personnel and management levels
Aptitude to multi-task and work well in a high stress environment, both within teams and independently
Experience working with compliance, audit, outside regulators, and other support organizations
Previous Fannie Mae experience a plus, but not required