8449 - IT Analyst III - Desktop Onboarding Engineer

Location: Washington, DC


The Customer Experience Design team has a number of new software/hardware that are required in order to deliver our services. In most cases, the hardware/software has not been procured by Fannie Mae. This person will be required to facilitate/manage the identification of new hardware/software, complete comparative analysis on which solutions aligns with business goals and work through the various processes (TSP, Procurement, etc.) to onboard the software and/or hardware.

Job Responsibilities:

Works with key stakeholders within all business functions to align technology solutions with business strategies

Gathers requirements from leadership and prepares cost-benefit and return-on-investment analyses to aid in decisions on hardware and software onboarding

Facilitates the software/hardware onboarding process from root cause analysis to implementation

Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities

Serves as a liaison between the business community and the IT organization in order to provide technical solutions that are Fannie Mae compliant and that meets the needs of CXD

Build out the CXD operational infrastructure related to hardware/software onboarding, ongoing support and off boarding in compliance with Fannie Mae policy.

Manage repository of CXD software/hardware related information such as licenses, expiration date, etc.

 

Education/Experience

Bachelor's degree in a technical field such as computer science, computer engineering or related field required.

 

5-7 years of experience required performing similar responsibilities

Must be proficient in software and hardware compatibility for PC and MAC

Ability to solve technical problems/ processes and understand complex details

Ability to create business solutions that increase competitive advantage

Ability to exercise good judgment in selecting methods and techniques for obtaining solutions

Must have project management skills in order to handle multiple priorities, often times simultaneously.

Much have a high level of interpersonal and verbal communication skills necessary to relate to other people at their systems knowledge level

Ability to analyze complex situations and problems and do the necessary research using multiple sources of information to arrive at innovative solutions