8534 - IT Support Specialist II

Location: Reston, VA


Level 2 production operations application technical support for internal/external customers, including credit agencies, FHA-HUD (Federal Housing Administration – Housing and Urban Development), and MI Companies. 

?Ability to Identify, analyze, and interpret basic batch and application failures in a 24/7 Production support environment carrying primary pager during production primary rotation – including weeknights, weekends, and holidays. 

?Customer Focused: The tasks performed by this candidate involve efficient resolution of customer issues via Remedy/MyServices/Service Now or equivalent ticketing system for Fannie Mae applications. 

?Must be proficient in technical troubleshooting and effectively communicating and engaging with large lenders/vendors; both verbal and written. 

?Ability to perform log and data analysis to identify issues. 

?Hands on experience with UNIX, web server, application server, Java language, Oracle, and AutoSys application. 

?Knowledge of Microsoft browsers and OS systems. 

?Experience in fast-paced production environment and ability to handle multiple problems at the same time with changing priorities. 

?Ability to work under pressure and handle stress. 

?Must have Production operations application support working experience. 

?Desk-to-Desk level 2 production operations technical support for our large lenders, credit agencies, FHA-HUD (Federal Housing Administration – Housing and Urban Development), and MI Companies. 

?Proficiency in technical troubleshooting and effectively communicating and engaging with large lenders both verbal and written. 

?Hands on experience with production application support, UNIX, UNIX scripting is a must. 

?Must have working experience in Service Now or equivalent ticketing system. 

?Experience with web server, application server, Java language, Oracle and AutoSys application is a must. 

?Ability to perform log and data analysis to identify issues. 

?Ability to Identify, analyze, and interpret basic batch and application failures in a 24/7 Production operations support environment carrying primary pager during production primary rotation – including weeknights and weekends. 

?Customer Focused: The tasks performed by this candidate involve efficient resolution of customer issues via Remedy/MyServices tickets for Fannie Mae applications. 

?Experience in fast-paced production environment and ability to handle multiple problems at the same time with changing priorities. 

?Ability to work under pressure and handle stress. 

?Prefer a computer science bachelor degree 

?Must have Production application support working experience. 

?Must have working experience in UNIX command line and UNIX scripting knowledge. 

?Must have working experience in Remedy, Service Now or any ticketing system. 

?Experience with web server, application server, Java language, Oracle and AutoSys application is a must 

?Should be able to perform log and data analysis to identify issues. 

?Identify, analyze, and interpret basic batch and application failures