Application Support Analyst

Location: Reston, VA


Looking for a candidate that has Intermediate Experience doing 24/7 Production Support. Need hands-on experience with Autosys execution and scripting, UNIX execution and scripting, Oracle querying, Tibco management, and on call rotation participation. Knowledge of default loan management is a plus with extraordinary attention to detail.

 

The client is seeking an IT Support Specialist II to provide support for complex applications by creating and developing software solutions to application errors reported. The IT Support Specialist provides end-user support, which may include: providing systems administration assistance, coordinating stakeholder discussions, updating user documentation or conducting training.

 

Job Responsibilities:

Log interactions and escalate as needed.

Follow up on escalated issues.

Direct customers to guides and training resources. Update training materials.

Perform emergency setup and configuration for customers.

Provide training to customers in routine program operation.

Monitor the system for errors, bug, and potential performance enhancements.

Analyze and resolve technical problems raised by external customers via phone, web chat, email, and fax.

 

Education/Experience:

Bachelor's degree in computer programming or equivalent training required.

2-4 years’ experience required.

Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.

Basic ability to work independently and manage one’s time.