Loan Servicing Professional 

Location: McLean, VA

Responsibilities Include: 
• Manage clients with complex servicing portfolios and resolve issues timely. 
• Monitor Servicer performance and compliance with terms of business related to investor reporting, while ensuring customer satisfaction is maintained and Servicer level standards are achieved.
• Perform complex financial/accounting reconciliation's.  
• Monitor Servicer reporting, cash flow and credit risk mitigation.  
• Perform assigned adjustable rate mortgage changes and quality reviews.  
• Identify and resolve problems.  
• Participate in the training of Servicer as subject matter expert. 
• Additional duties may include area of specialization (e.g. servicer performance evaluation, bond credit enhancement disbursements, post funding mortgage disbursements, management reporting).  
• Develop resolution to complex problems that require frequent use of creativity. 
• Perform data mining activities. (extracting and analyzing data) 
• Work on team initiatives as assigned

Basic Requirements
• 3-5 plus years of experience with primary market loan servicing 
• College Degree (Finance or Accounting Degree) or equivalent experience 
• Proficient use of Microsoft Office (Excel, Word, PowerPoint) and Lotus Notes
• Ability to deliver exceptional business results in a team environment. 
• Strong communication skills (verbal and written). 
• Must be highly analytical with strong attention to detail, judgement, critical thinking and problem solving
• Strong team player
• Must be able to meet tight deadlines on a consistent basis. 
• Must be organized and able to multitasks to meet competing deadlines
• Travel as necessary to provide customer support and training.

 Preferred Skills
• Previous experience with Investor Reporting (performing loans and default servicing). 
• Should be highly adaptable and have the ability to navigate with confidence in a fast paced, ever-changing environment work independently, problem solver.
• Broad application of Commercial/Multifamily mortgage standards, principles