Configuration Management Analyst

Location: Reston, VA


Job Responsibilities
This person will be responsible to:
    • Execute Configuration Management processes, procedures, and methodologies based upon ITIL principles
    • Work with technology teams and data consumers to ensure Configuration Items (CI’s) are entered and maintained in the CMDB and IT Asset Management systems
    • Reconcile the CMDB data when exceptions are noted between CMDB, discovery information, and other authoritative data repositories for configuration items
    • Support design, development, and implementation of automated processes for gathering, populating, and maintaining CMDB data
    • Provide recommendations and input to existing or new processes to improve the effectiveness of Configuration Management
    • Identify and track issues and risks to closure while maintaining communication with data consumers
    • Perform other duties as assigned
 
Qualifications
    • Experience with data analysis and maintenance of Configuration items
    • Experience with ServiceNow CMDB or BMC Remedy CMDB
    • Knowledge of ServiceNow Service Management modules
    • Understanding of IT Service Management processes based on ITIL v3
    • Experience in asset and configuration item identification, baseline, relationship mapping, CMDB administration