Experience Design Director

Location: Washington, DC

Key Job Functions: As an Experience Design Director, you will collaborate to conceive and articulate a future vision, and then lead a group of Experience Designers, Content Strategists, User Researchers, and others to make it a reality. 


You will work alongside Product and Technology counterparts to both create, and manage the creation of exceptional digital product designs and brand across a variety of platforms and user touch points.  You will work in close partnership with Marketing counterparts in the development, refinement and delivery processes, offering optimizations to our workflow and approach where needed. 


What You’ll Do: ? Leverage and lead a user-centered, design-thinking approach to drive research, discovery, ideation, creation and delivery of solutions that simplify the complex for our users.  ? Research internal and external customer needs to develop new design concepts. ? Use customer-driven insights and agile principles to deliver improved customer



experiences. ? Use a variety of methodologies (e.g., design research, collaborative work sessions, prototyping) to achieve project objectives in changing business contexts. ? Create compelling user interfaces using modern tools and technologies with a focus on building future-proof systems that perform at scale. ? Engage in the full design product lifecycle of the customer journey, incorporating digital experience and service design for a holistic experience that goes beyond the screen.  ? Identify new technologies, methods, and tools that can add additional visual display capabilities and enhance site and app usability. ? Help define the standard for front-end design patterns and maintain graphic standards and branding throughout the UI. ? Cultivate high-performing, healthy teams with authentic communication and continuous coaching.  Develop talent aimed at aligning programs with strategic goals. ? Be responsible for setting a tone and standard within our Design team to constantly elevate our offering and achieve beyond expectations.


What You’ll Bring: ? 7-10+ years experience in Experience Design, including mobile interfaces, deploying and maintaining production features to users at scale for consumer experiences. ? 5+ years experience operating in an agile environment. ? Impeccable execution and care for all aspects of design, from conceptual thinking to motion and visual design. ? Strong experience in digital design tools such as Sketch, InVision, Abstract, and also creation of design specifications, partner/client brand collateral. ? Experience with Responsive/Adaptive design principles; Knowledge of HTML5, CSS3, iOS, Android design principles and methods. ? Expertise in building and managing design systems that impact the work flows of all designers. ? Demonstrated ability to synthesize and present findings, and articulate design rationale.


What we’re looking for: ? Demonstrated leadership in at least one of the following domains; commerce, finance digital products, branding, retail, and social media a plus. ? Experience in an early-mid stage startup environment, where product/market fit is continuing to be evaluated, re-evaluated and recalibrated. ? The desire to work in fast-paced environment.  Design agency or In-house creative studio experience with ability to be flexible, adaptable, independent and reliable. ? Experience managing external vendors for design, content, user research, etc.  ? Has experience working directly with clients and partners. ? Experience using/leading advanced prototyping to gather user feedback and actionable insights. ? A strong portfolio showcasing your work (include link on your resume).