Customer, viewer, patient, and individual opinions are migrating online, often scattered throughout various social media, blogs, review/rating, and conventional media sites. The innovative SocialCOMPASS platform (powered by Binary Fountain) transforms volumes of both structured solicited feedback and unstructured social media content into actionable information in order to improve operations, drive growth, boost your online reputation, and engage with current and potential customers.
Industries Served
Healthcare
SocialCOMPASS for Healthcare enables medical practices and hospitals to more effectively monitor social media and solicited patient feedback, benchmark performance, optimize operations, boost online presence, and track patient experience from referral physicians. Collecting changing opinions about your practice from hundreds and thousands of patients is easier said than done, especially when utilizing traditional surveys. In addition to survey data, more and more patient feedback is migrating online into various social media and review sites and blogs. Binary Fountain’s Patient Satisfaction Index (PSI) eliminates these challenges, optimizes processes and provides you with the most complete and reliable look into the sentiment of your patients.Social Media Monitoring & Benchmarking
Immediately identify areas of strength and weakness throughout your practice based on your patients’ feedback. Internal and External benchmarking allows you to compare the PSI for each of your practice locations and/or against local competition. This enables proactive decision making to improve operations and the overall satisfaction of your patientsReferring Physicians
The Patient Experience Dashboard also enables practices to immediately visualize which patients other physicians referred to their office. The practice can then see the PSI of their patients by each and every referring physician. This feature provides an incredibly valuable level of insight and will assist practices in their marketing efforts.Tablet/Mobile Patient Surveys
After an appointment, patients will quickly complete a brief survey on an office tablet to rate their experience. Tablet surveys are incredibly easy and enjoyable to complete by patients of all ages. Tablet surveys ensure a high volume of patient experience data and thus, a more accurate patient satisfaction index (PSI).
Hospitality
SocialCOMPASS for Hospitality continuously monitors, tracks and trends online customer reviews, comments and conversations from all relevant sources such as blogs, conventional media and social media sites including TripAdvisor, Yelp, Travelocity, Expedia, Orbitz, Facebook, Twitter, and many others. The feedback data is organized by brand and distilled into unique operational categories such as overall satisfaction, quality, service, ambiance, etc. Our Natural Language Processor (NLP) Engine processes unstructured data and determines the overall sentiment.Sentiment Analysis
The built-in Natural Language Processor (NLP) categorizes all online content and associates a sentiment grade/score based on whether the feedback was positive, negative or neutral. The NLP engine combined with our unique slicers enables powerful drill-down for deeper insights.Performance Benchmarking and Competitor Watch
Actively monitor, track and trend your customer satisfaction and benchmark your performance either internally against various locations or against competitors.Author Watch & Engagement
Immediately see who is posting online with Author Watch and engage with that reviewer without having to leave the dashboard.