Program Manager IV – Service Delivery Manager - OFFSITE

Location: REMOTE, VA


Service Delivery position handles multiple tasks and priorities and operates with considerable latitude in performing highly complex duties to improve service delivery.

Key Job Function

  • Minimum of 5 years of experience in Infrastructure Services as it relates to service delivery and project execution including a minimum of 3 years of experience in PMP, Agile (Scaled Agile), Program Management, Service Delivery Management
  • Experience managing and working with managed service provider.
  • Technical knowledge and experience with compute platforms: Hardware, Unix, Windows, Virtualization.
  • SDM will focus on operational governance, audit, service delivery, SLA working with Service Provider.
  • Be single point of contact for all operational aspects of compute platforms.
  • Work is generally high in scope and complexity. Develops solutions and resolves a wide range of issues, as necessary
  • Propose appropriate changes to standards, policies, and procedure based on emerging business/technology trends and operational challenges with the existing guidelines utilizing performance metric and operational SLA
  • Establish policies and standard operating procedures to enable consistent and repeatable execution
  • Ability to manage effectively in a dynamic and fast-paced environment
  • Strong customer service mindset
  • Effective team contributor.
  • Strong oral and written communication skills

Strong interpersonal and leadership skills